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One-on-One client relationship

24/7 multilingual NOC and Customer Service
Work force is fluent in Spanish, English, French, Italian, Chinese and Arabic.

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What is a cookie?

A cookie is a file of inoffensive text that is stored in his mariner when he visits almost any web page. The usefulness of the cookie is that the web is capable of remembering his visit when it returns to sail along this page. Though many people it do not know the cookies they remove using for 20 years, when the first mariners appeared for the Web World Wide. .

What IS NOT a cookie?

It is neither a virus, nor a Trojan, nor a worm, not spam, not spyware, does not even open windows pop-up.

What information does store a cookie?

The cookies are not in the habit of storing sensitive information about you, as credit cards or bank information, you come out in photographs, his ID card or personal information, etc.

The information that they guard is of technical character, personal preferences, customization of contents, etc.

The web servant does not associate you as person if not to his web browser. In fact, if you sail habitually with Internet Explorer and tries to sail along the same web with Firefox or Chrome will see that the web does not realize that you are the same person because actually it is associating the mariner, not to the person

What type of do cookies exist?
  • Technical Cookies: They are the most elementary and allow to know, among other things, when it is navigating a human being or an automated application, when there sails an anonymous user and one registered, basic tasks for the functioning of any dynamic web.
  • Cookies of analysis: They gather information about the type of navigation that it realizes, the sections that more there uses, consulted products, time slot of use, language, etc.
  • Advertising Cookies: They show advertising depending on his navigation, his country of origin, language, etc.

What sound the own cookies and those of third parties?

The own cookies are the generated ones for the page that he is visiting and those of third parties are the generated ones for services or external suppliers like Facebook, Twitter, Google, etc.

What does happen if I deactivate the cookies?

In order that he understands the scope that can have to deactivate the cookies we show him a few examples:

  • It will not be able to share contents of this web in Facebook, Twitter or any other social network.
  • The web site will not be able to adapt the contents to his personal preferences, since it is in the habit of happening in the shops online.
  • It will not be able to accede to the personal area of this web, as for example My account, or My profile or My orders.
  • Shops online: Him it will be impossible to realize purchases online, they will have to be telephonic or visiting the physical shop if it is that he has her.
  • It will not be possible to personalize his geographical preferences as time, divided slot or language.
  • The web site will not be able to realize analytical web on visitors and traffic in the web, which it will impede that the web is competitive.
  • It will not be able to write in the blog, will not be able to raise photos, to publish comments, to value or to punctuate contents. The web will not also be able to know if you are a human being or an automated application that it publishes spam.
  • Advertising will not be able to show him sectorizada, which will reduce the advertising income of the web.
  • All the social networks use cookies, if it deactivates them it will not be able to use any social network.

Can cookies be eliminated?

Yes. Not only to eliminate, also to block, of general or particular form for a specific domain.

To eliminate the cookies of a web site it must go to the configuration of his mariner and there it will be able to search associated with the domain in question and to proceed to his elimination.

Later we indicate him how to accede to a certain cookie of the mariner Chrome. It notices: these steps can change depending on the version of the mariner:

  1. Go to Configuration or Preferences by means of the menu I file or puncturing the icon of customization that appears above to the right.
  2. t will see different sections, scullion the option To show advanced options.
  3. Go to Privacy, Configuration of content.
  4. Select All the cookies and the information of sites.
  5. A list will appear with all the cookies arranged by domain. In order that him it is easier to find the cookies of a certain domain introduce partially or totally the direction in the field To search cookies.
  6. After realizing this filter one or several lines will appear on screen with the cookies of the requested web. Now only it has to select and touch the X to proceed to his elimination it.

To accede to the configuration of cookies of the navigating Internet Explorer follow these steps (they can change depending on the version of the mariner):

  1. Go to Tools, Internet option .
  2. Do click in Privacy.
  3. Move the slider until fits the level of privacy that he wishes.

To accede to the configuration of cookies of the mariner Firefox follow these steps (they can change depending on the version of the mariner):

  1. Go to Options or Preferences according to his operating system.
  2. Do click in Privacy.
  3. In Record choose To use a configuration personalized for the record.
  4. Now it will see the option To agree cookies, it can activate or deactivate it according to his preferences her.

To accede to the configuration of cookies of the mariner Safari for OSX follow these steps (they can change depending on the version of the mariner):

  1. Go to Preferences, then Privacy.
  2. In this place it will see the option To block cookies in order that there fits the type of blockade that it wants to realize.

To accede to the configuration of cookies of the mariner Safari for iOS follow these steps (they can change depending on the version of the mariner):

  1. Go to Adjustments, then Safari.
  2. Go to Privacy and Security, it will see the option To block cookies in order that there fits the type of blockade that it wants to realize.

To accede to the configuration of cookies of the mariner for devices Android follow these steps (they can change depending on the version of the mariner):

  1. The mariner executes and the key touches Menu, then Fit.
  2. Go to Security and Privacy, it will see the option To agree cookies in order that it activates or deactivates the cabin.

To accede to the configuration of cookies of the mariner for devices Windows Phone follows these steps (they can change depending on the version of the mariner):

  1. Bay Internet Explorer, then More, then Configuration.
  2. Now it can activate or deactivate the cabin To allow cookies.
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